Following government guidelines we can continue with technician visits at our customers’ homes. If you want to cancel/rearrange your technician appointment, please contact our customer support team who will be happy to help you.

Our Service Managers will call you ahead of their visit. The purpose of this call will be to ensure that you are happy for us to carry out the repair and that you are clear on the safety rules we need to follow during the visit.

When our technicians arrive at your home they will follow safety measures throughout their visit to keep both you and them safe following the Government’s guidelines on social distancing. If possible, stay in a separate room whilst the technician does their work.

Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to send a technician to your home. Please contact us as soon as possible to rearrange your visit.

Did this answer your question?