Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to deliver to your home. Please contact us as soon as possible to rearrange. Or if you aren’t comfortable with having a delivery made to your home, please contact us as soon as possible to discuss this with us.
When we make deliveries we know the most important thing we can do is follow the Government's advice about social distancing. Additional time will be scheduled for all deliveries so that our delivery teams can explain the rules to you and ensure that they have plenty of time to adhere to the Covid secure measures already in place when they make a delivery. They will ask you to stay at least 2m away from them throughout the delivery and we're also equipping them with Personal Protective Equipment including face masks and hand sanitiser. If possible, please stay in a different room while your sofa is installed.
Once your furniture is safely in place, our teams will wipe down any surfaces they have come into contact with and will use a contactless method of confirming the delivery has taken place. To keep our teams safe, our colleagues are empowered to politely refuse to complete a delivery if they believe the customer has symptoms associated with Coronavirus.