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Sofashield and Accidental Damage
I’ve accidentally damaged my sofa - can I use Sofashield?
I’ve accidentally damaged my sofa - can I use Sofashield?

Find out exactly what's covered by Sofashield and when you need to call in the experts to deal with stains or scratches.

Sebastian Brown avatar
Written by Sebastian Brown
Updated over a week ago

Accidents happen, so it feels amazing to know that Sofashield is there when you need it. 

t's for those occasions when you accidentally damage or stain your sofa - perfect for fixing little marks or stains or larger problems with your sofa.

If it's an accidental spillage or accidental damage to your sofa, please contact us using the link at the bottom of this page.

  1.  The damage or stain must be reported as soon as possible, but no later than 28 days after the event.

  2. Sofashield is not for general soiling or wear and tear and is not a general cleaning or maintenance contract.

  3. Be careful leaving pets and children unattended around your sofa.

If you don’t have Sofashield we operate a team of highly skilled upholstery technicians who can tend to your furniture. 

If you have Sofashield you can find the full terms and conditions for the service provider here. If you need to make a claim you can claim online, or call the provider on 0370 320 0333.

If you do not have Sofashield and think you may need to discuss our chargeable technician services you can request support below. 

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