If you hear a creaking noise from your furniture this is completely normal. Your new sofa has a wooden frame, made from strong, durable timber that, like leather, is a natural product and therefore has its own characteristics. The dowels and joints moving is the cause and whilst it may sound like something is wrong, it's not something that should be repaired or needs support.
The finished frame needs to be strong, yet flexible to work with your sofa’s suspension system. This flexibility can cause creaking or squeaking from time to time as it flexes. New furniture can creak as it beds in. Over time, with normal use, the surface becomes smooth and the creaking will reduce.
All timber creaks naturally - think of floorboards, staircases and night time creaking throughout your house. Intermittent creaking is not a sign of a fault, simply a feature of authentic timber. Your product will settle over time and, as it does, the creaking will stop.
If you think you need product support please use the button below to inform us of any issues.