If your power recliner has stopped working, the first thing to check is the transformer box at the back of the furniture. When working correctly, this transformer will display a green light.
If you check the transformer and find that the light is red or not on at all, this is usually a sign of a fault with the transformer. In this case, please notify us using the link on the bottom of this page and we will arrange for a new transformer to be sent out to you. When you receive this, it’s a simple matter of unplugging the old one and replacing with the new transformer.
If you check the transformer and find that the light is green, your recliner should be functioning normally. If it does not work, there may be a problem with the mechanism or a loose wire. We will need to send out one of our technicians to take a look - please contact us so that this can be arranged.