Staying Safe FAQs

At Sofology, the safety of our colleagues and customers comes first. Along with closely following the advice from the Government, we pride ourselves in taking responsible action and ensuring all…

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17 articles in this collection
Written by James Robinson

Are all of your stores open?

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Written by James Robinson
Updated over a week ago

I have a question about my order, are customer services still available?

Yes. We're still here if you need to contact us.
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Written by James Robinson
Updated over a week ago

What will the lead time be if I order a sofa?

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Written by James Robinson
Updated over a week ago

Are you making deliveries?

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Written by James Robinson
Updated over a week ago

How are you keeping me and your delivery teams safe?

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Written by James Robinson
Updated over a week ago

Can you do a doorstep delivery instead?

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Written by James Robinson
Updated over a week ago

Can I collect my furniture?

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Written by James Robinson
Updated over a week ago

Will your team come into my house and fully install my furniture?

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Written by James Robinson
Updated over a week ago

Aren't in-home deliveries against the Government’s social distancing guidelines?

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Written by James Robinson
Updated over a week ago

Are you testing your delivery teams for Coronavirus?

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Written by James Robinson
Updated over a week ago

I have a problem with my furniture, are your service managers still working?

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Written by James Robinson
Updated over a week ago

Will you remove my old sofa?

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Written by James Robinson
Updated over a week ago

I'm worried I might not be able to keep up my finance payments, is there anything you can do?

We understand our customers might be facing uncertainty about their finances at this time.
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Written by James Robinson
Updated over a week ago

What safety measures do you have in your stores?

In order to keep all of our colleagues and customers safe we have implemented several measures in our stores.
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Written by James Robinson
Updated over a week ago

Can I make my visit to store quicker?

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Written by James Robinson
Updated over a week ago

How do I book an appointment?

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Written by James Robinson
Updated over a week ago

Are there any dedicated hours for the vulnerable and elderly or NHS workers?

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Written by James Robinson
Updated over a week ago