If you've made the wrong choice or your circumstances have changed then we're here to help.
Unfortunately, in most instances you cannot cancel your order. At Sofology we understand that life happens, and we also understand that sometimes circumstances change. However, it is important to note that almost all Sofology furniture is made specifically for you, and that the manufacturing cycle starts almost immediately after you order, therefore it isn’t possible to cancel but we can allow you to amend your order.
In our experience most customers wish to cancel because they made the wrong choice for their room, so we’re keen to find an alternative solution for you if we can. It will incur a charge, but we will help you find something that fits perfectly.
If you need to use an alternate payment method or need more time to pay.
If your circumstances have changed and you wish to look at alternative payment methods, we are happy to help. We offer a broad range of interest free payment options that will help you to spread the cost.