Find out about what’s included in Sofashield
Sofashield insurance gives you professional assistance for up to 5 years, protecting your sofa against accidental stains, scratches and damage. It’s the best way to ensure you have peace of mind if you live in a busy household or have young children.
If you purchased Sofashield insurance between 29th March 2021 and 13th January 2025, your policy also includes cover for defects or faults with your product once the initial 2 year manufacturing warranty with Sofology has expired.
After 2 years, and up until the end of your Sofashield policy, you can call Castelan to report issues such as;
✔ Defects to fabric materials such as fraying
✔ Bending and breakage to metal components
✔ Excessive loss of resilience to cushion interiors
✔ Defects to mechanical, electric recliners and components
✔ Broken zips, castors, and buttons
✔ Separation of seams and stitching
✔ Lifting or peeling of leather and vinyl
✔ Electrical accessories; such as USB ports and fridges
If you purchased on or after 14th January 2025, your policy is now called Sofashield Plus, and in addition to the above it also includes a detailed Sofacheck visit to your home after 24 months of relaxing on your sofa.
To make an Insurance claim, you can either call them on 0370 320 0333, or by use their online claim portal. Please note, you will need your policy number to hand.
To Book your sofacheck visit, simply go to sofacheck.co.uk/sofology or call 0333 014 6312 and a technician appointment will be arranged for you.
For more information on your Sofashield cover, you can find a copy of the insurance Product Information Document on our website.