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General Help
Find general help and care advice.
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+2
66 articles in this collection
Written by
Sebastian Brown,
Maxine Mcguinness,
James Robinson
and 2 others
How do I order a swatch?
With fast delivery within 3 days, our new and improved swatch service is available across all of our ranges, so place your free order today.
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Written by
James Robinson
Updated over a week ago
How do I unsubscribe?
If you have received an email from us but wish to change your preferences, find out how to unsubscribe.
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Written by
Laura Valentine
Updated over a week ago
Can I cancel my Sofashield policy?
Find out about the cancellation terms of Sofashield.
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Written by
Laura Valentine
Updated over a week ago
Are extras available to purchase with my sofa?
Find out if it's possible to purchase extras with your sofa.
Written by
Maxine Mcguinness
Updated over a week ago
Can I make a claim on my Sofashield policy?
Had a stain or a spill? Find out if you can call on our Sofashield experts.
Written by
Sebastian Brown
Updated over a week ago
General care advice for all sofas
What is the warranty on my sofa?
Find out which warranties cover your sofa, depending on the year of purchase
Written by
Maxine Mcguinness
Updated over a week ago
What guarantee do you provide with each sofa?
Learn about the guarantee that comes with every Sofology sofa.
Written by
Rebecca Green
Updated over a week ago
Why is my sofa making a noise?
Find out why your new sofa may be making creaking noises.
Written by
Rebecca Green
Updated over a week ago
Do you offer any insurance against accidental damage?
Find out about Sofashield and the protection it offers for your sofa.
Written by
Rebecca Green
Updated over a week ago
How can I prevent discolouration?
Learn about what can cause your sofa to become discoloured and how to prevent dye transfer.
Written by
Rebecca Green
Updated over a week ago
How can I prevent fading?
How to make sure exposure to sunlight does not cause the fabric or leather of your sofa to fade or become patchy.
Written by
Rebecca Green
Updated over a week ago
How can I prevent dye transfer?
Learn about what can cause your sofa to become discoloured and how to prevent dye transfer.
Written by
Rebecca Green
Updated over a week ago
Are the fillings hypoallergenic?
Find out if the feathers used in our scatter cushions and seat fillings are safe for those with allergies.
Written by
Rebecca Green
Updated over a week ago
How do I make a complaint?
Find out about our complaints procedure.
Written by
Rebecca Green
Updated over a week ago
Seat fillings and care advice
Why do my seats look flat?
Find out why your seats may be flattening and how to prevent this from happening.
Written by
Rebecca Green
Updated over a week ago
What is a fibre filling?
What does fibre filling look and feel like, and why we use it in our sofas.
Written by
Rebecca Green
Updated over a week ago
How to look after a Fibre filling
Find care advice and guidelines on how to maintain fibre cushions, and keep them looking great.
Written by
Rebecca Green
Updated over a week ago
What is a fibre/ feather mix filling?
What does a fibre and feather filling look and feel like, and why we use it in our sofas.
Written by
Rebecca Green
Updated over a week ago
How to look after a fibre/feather mix filling
Find care advice and guidelines on how to maintain fibre and feather cushions, and keep them looking great.
Written by
Rebecca Green
Updated over a week ago
What is a foam with Dacron wrap filling?
What does foam and Dacron wrap look like, and why we use it in our sofas.
Written by
Rebecca Green
Updated over a week ago
How to look after a foam with Dacron wrap filling
Find care advice and guidelines on how to maintain foam and Dacron cushions, and keep them looking great.
Written by
Rebecca Green
Updated over a week ago
What is an Extraflex filling?
What does an Extraflex filling look and feel like, and why we use it in our sofas.
Written by
Rebecca Green
Updated over a week ago
How to look after an Extraflex filling
Find care advice and guidelines on how to maintain Extraflex cushions, and keep them looking great.
Written by
Rebecca Green
Updated over a week ago
What is an Encore filling?
What does an Encore filling look and feel like, and why we use it in our sofas.
Written by
Rebecca Green
Updated over a week ago
How to look after an Encore filling
Find care advice and guidelines on how to maintain Encore cushions, and keep them looking great.
Written by
Rebecca Green
Updated over a week ago
What is a Sprung core with foam and Dacron wrap filling?
What does a sprung core, foam and Dacron wrap filling look and why we use it in our sofas.
Written by
Rebecca Green
Updated over a week ago
How to look after a Sprung Core with Dacron wrap filling
Find care advice and guidelines on how to maintain sprung core, foam and Dacron cushions, and keep them looking great.
Written by
Rebecca Green
Updated over a week ago
What is a foam, fibre and feather filling?
What does a foam, feather and fibre filling look and why we use it in our sofas.
Written by
Rebecca Green
Updated over a week ago
How to look after a foam, fibre & feather filling.
Find care advice and guidelines on how to maintain foam, fibre and feather cushions, and keep them looking great.
Written by
Rebecca Green
Updated over a week ago
What is a foam and fibre topper filling?
What does a foam and fibre topper filling look like and why we use it in our sofas.
Written by
Rebecca Green
Updated over a week ago
How to look after a foam and fibre topper filling
Find care advice and guidelines on how to maintain foam and fibre topper fillings, and keep them looking great.
Written by
Rebecca Green
Updated over a week ago
What is a Feather filling?
What does a feather filling look and feel like and why we use it in the scatter cushions for our sofas.
Written by
Rebecca Green
Updated over a week ago
About Leather
Why are there marks on my leather?
Marks on your natural leather sofa are normal and no reason for concern.
Written by
Rebecca Green
Updated over a week ago
Marks & characteristics of 100% natural leather
Learn all about the characteristics of natural leather, its unique markings and how to expect your natural leather sofa to age.
Written by
Sebastian Brown
Updated over a week ago
Why is the leather pooled?
It's normal for leather to stretch and crease with use. Learn this simple technique to smooth your leather sofa.
Written by
Rebecca Green
Updated over a week ago
What is aniline leather?
Learn about how aniline leather looks and feels, with general care advice to help maintain it.
Written by
Sebastian Brown
Updated over a week ago
What is aniline leather & how to look after it?
Find out all about aniline leather, what to expect and how to look after it.
Written by
Rebecca Green
Updated over a week ago
What is semi aniline leather?
Discover the characteristics of semi aniline leather, care advice and how to maintain your sofa.
Written by
Sebastian Brown
Updated over a week ago
What is semi-aniline leather & how to look after it?
Find out all about semi-aniline leather, what to expect and how to look after it.
Written by
Rebecca Green
Updated over a week ago
What is pigmented or protected leather?
Learn all about protected, pigmented leather, how it looks and general care requirements.
Written by
Sebastian Brown
Updated over a week ago
What is pigmented leather & how to look after it?
Find out all about pigmented leather, what to expect and how to look after it.
Written by
Rebecca Green
Updated over a week ago
Removing creases from your leather sofa
Keep your leather looking smooth and crease-free with this daily care technique
Written by
Sebastian Brown
Updated over a week ago
How do you fix a tear in the leather?
Sofashield is the best way to protect your leather sofa against tears and other accidental damage.
Written by
Rebecca Green
Updated over a week ago
How do I deal with scuffs on the leather?
Find out what to do in the event of an accidental scuff on your leather sofa.
Written by
Rebecca Green
Updated over a week ago
What if the stitching on the leather has come loose?
Find out what to do if the stitching on your leather sofa has started to come loose.
Written by
Rebecca Green
Updated over a week ago
Can dye transfer be removed from the leather?
How to deal with dye transfer on your leather sofa.
Written by
Rebecca Green
Updated over a week ago
How do I use the leather care kit?
Find out how to use a care kit to clean marks and stains from your leather sofa.
Written by
Rebecca Green
Updated over a week ago
What if I spill on my leather sofa?
Learn how to deal with a spill on your leather sofa.
Written by
Sebastian Brown
Updated over a week ago
Cleaning and conditioning your leather sofa
Find out the best way to clean your leather sofa and how to use our care kits.
Written by
Sebastian Brown
Updated over a week ago
How do I use the pull up & oiled leather care kit?
Find out how to use a care kit to clean marks and stains from your pull up or oiled leather sofa.
Written by
Rebecca Green
Updated over a week ago
How to avoid watermarks when cleaning my leather sofa
Find out how to avoid watermarks when cleaning your leather sofa
Written by
Maxine Mcguinness
Updated over a week ago
About Fabric
How do you fix a tear in the fabric?
Sofashield is the best way to protect your fabric sofa against tears and other accidental damage.
Written by
Rebecca Green
Updated over a week ago
What is Chenille fabric and how to look after it?
What are the benefits of chenille fabric and how should it be cared for?
Written by
Rebecca Green
Updated over a week ago
What is woven mix fabric and how to look after it?
What are the benefits of woven mix fabric and how should it be cared for?
Written by
Rebecca Green
Updated over a week ago
What is velvet fabric & how to look after it?
What is velvet fabric & how to look after it?
Written by
Rebecca Green
Updated over a week ago
What is microfibre fabric & how to look after it?
What are the benefits of microfibre fabric and how should it be cared for?
Written by
Rebecca Green
Updated over a week ago
What is Tweed fabric and how to look after it?
What are the benefits of Tweed fabric and how should it be cared for?
Written by
Rebecca Green
Updated over a week ago
How do I use the care kit to clean the fabric?
Find out how to use a care kit to clean marks and stains from your fabric sofa.
Written by
Rebecca Green
Updated over a week ago
How to avoid watermarks when cleaning my fabric sofa
Find out how to avoid watermarks after cleaning your fabric sofa
Written by
Maxine Mcguinness
Updated over a week ago
Recliner help
Why is the power recliner not working?
Find out what to check if your power recliner has stopped working.
Written by
Rebecca Green
Updated over a week ago
Why am I tipping out when trying to close my power recliner?
Follow these simple tips if you are having trouble with your recliner tipping.
Written by
Rebecca Green
Updated over a week ago
Why am I tipping out when trying to close my manual recliner?
Follow these simple tips if you are having trouble with your recliner tipping.
Written by
Rebecca Green
Updated over a week ago
Scatter cushions
About Feather filled scatter cushions
Learn about feather filled scatter cushions and what makes them so cosy and comfortable.
Written by
Rebecca Green
Updated over a week ago
About fibre filled scatter cushions
Learn about fibre filled scatter cushions and what makes them so cosy and comfortable.
Written by
Rebecca Green
Updated over a week ago
About Feather/ fibre mix filled scatter cushions
Learn about feather and fibre filled scatter cushions and what makes them so cosy and comfortable.
Written by
Rebecca Green
Updated over a week ago
Can I wash the covers of my scatter cushions?
Spilled or marked your scatter cushions? Find out how to clean the fabric.
Written by
Rebecca Green
Updated over a week ago