All Collections
General Help
Find general help and care advice.
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How do I order a swatch?
How do I unsubscribe?
Can I cancel my Sofashield policy?
Are extras available to purchase with my sofa?
Can I make a claim on my Sofashield policy?
What is the warranty on my sofa?
What guarantee do you provide with each sofa?
Why is my sofa making a noise?
Do you offer any insurance against accidental damage?
How can I prevent discolouration?
How can I prevent fading?
How can I prevent dye transfer?
Are the fillings hypoallergenic?
How do I make a complaint?
Why do my seats look flat?
What is a fibre filling?
How to look after a Fibre filling
What is a fibre/ feather mix filling?
How to look after a fibre/feather mix filling
What is a foam with Dacron wrap filling?
How to look after a foam with Dacron wrap filling
What is an Extraflex filling?
How to look after an Extraflex filling
What is an Encore filling?
How to look after an Encore filling
What is a Sprung core with foam and Dacron wrap filling?
How to look after a Sprung Core with Dacron wrap filling
What is a foam, fibre and feather filling?
How to look after a foam, fibre & feather filling.
What is a foam and fibre topper filling?
How to look after a foam and fibre topper filling
What is a Feather filling?
Why are there marks on my leather?
Marks & characteristics of 100% natural leather
Why is the leather pooled?
What is aniline leather?
What is aniline leather & how to look after it?
What is semi aniline leather?
What is semi-aniline leather & how to look after it?
What is pigmented or protected leather?
What is pigmented leather & how to look after it?
Removing creases from your leather sofa
How do you fix a tear in the leather?
How do I deal with scuffs on the leather?
What if the stitching on the leather has come loose?
Can dye transfer be removed from the leather?
How do I use the leather care kit?
What if I spill on my leather sofa?
Cleaning and conditioning your leather sofa
How do I use the pull up & oiled leather care kit?
How to avoid watermarks when cleaning my leather sofa
How do you fix a tear in the fabric?
What is Chenille fabric and how to look after it?
What is woven mix fabric and how to look after it?
What is velvet fabric & how to look after it?
What is microfibre fabric & how to look after it?
What is Tweed fabric and how to look after it?
How do I use the care kit to clean the fabric?
How to avoid watermarks when cleaning my fabric sofa