General Help

How do I unsubscribe?

If you have received an email from us but wish to change your preferences, find out how to unsubscribe.

L

Written by Laura Valentine
Updated over a week ago

Can I cancel my Sofashield policy?

Find out about the cancellation terms of Sofashield.

L

Written by Laura Valentine
Updated over a week ago

Are extras available to purchase with my sofa?

Find out if it's possible to purchase extras with your sofa.

Written by Maxine M
Updated over a week ago

How to get help and support.

If you need help and support, we've got it covered

Written by Sebastian Brown
Updated over a week ago

Do I qualify for Sofashield?

Had a stain or a spill? Find out if you can call on our Sofashield experts.

Written by Sebastian Brown
Updated over a week ago

How do I request product support?

Find out how to contact us to raise a query about your sofa.

Written by Sebastian Brown
Updated over a week ago

What is the warranty on my sofa?

Find out which warranties cover your sofa, depending on the year of purchase

Written by Maxine M
Updated over a week ago

What guarantee do you provide with each sofa?

Learn about the guarantee that comes with every Sofology sofa.

Written by Rebecca Green
Updated over a week ago

Why is my sofa making a noise?

Find out why your new sofa may be making creaking noises.

Written by Rebecca Green
Updated over a week ago

Do you offer any insurance against accidental damage?

Find out about Sofashield and the protection it offers for your sofa.

Written by Rebecca Green
Updated over a week ago

How can I prevent discolouration?

Learn about what can cause your sofa to become discoloured and how to prevent dye transfer.

Written by Rebecca Green
Updated over a week ago

How can I prevent fading?

How to make sure exposure to sunlight does not cause the fabric or leather of your sofa to fade or become patchy.

Written by Rebecca Green
Updated over a week ago

How can I prevent dye transfer?

Learn about what can cause your sofa to become discoloured and how to prevent dye transfer.

Written by Rebecca Green
Updated over a week ago

Are the fillings hypoallergenic?

Find out if the feathers used in our scatter cushions and seat fillings are safe for those with allergies.

Written by Rebecca Green
Updated over a week ago

How do I make a complaint?

Find out about our complaints procedure.

Written by Rebecca Green
Updated over a week ago

Why do my seats look flat?

Find out why your seats may be flattening and how to prevent this from happening.

Written by Rebecca Green
Updated over a week ago

What is a fibre filling?

What does fibre filling look and feel like, and why we use it in our sofas.

Written by Rebecca Green
Updated over a week ago

How to look after a Fibre filling

Find care advice and guidelines on how to maintain fibre cushions, and keep them looking great.

Written by Rebecca Green
Updated over a week ago

What is a fibre/ feather mix filling?

What does a fibre and feather filling look and feel like, and why we use it in our sofas.

Written by Rebecca Green
Updated over a week ago

How to look after a fibre/feather mix filling

Find care advice and guidelines on how to maintain fibre and feather cushions, and keep them looking great.

Written by Rebecca Green
Updated over a week ago

What is a foam with Dacron wrap filling?

What does foam and Dacron wrap look like, and why we use it in our sofas.

Written by Rebecca Green
Updated over a week ago

How to look after a foam with Dacron wrap filling

Find care advice and guidelines on how to maintain foam and Dacron cushions, and keep them looking great.

Written by Rebecca Green
Updated over a week ago

What is an Extraflex filling?

What does an Extraflex filling look and feel like, and why we use it in our sofas.

Written by Rebecca Green
Updated over a week ago

How to look after an Extraflex filling

Find care advice and guidelines on how to maintain Extraflex cushions, and keep them looking great.

Written by Rebecca Green
Updated over a week ago

What is an Encore filling?

What does an Encore filling look and feel like, and why we use it in our sofas.

Written by Rebecca Green
Updated over a week ago

How to look after an Encore filling

Find care advice and guidelines on how to maintain Encore cushions, and keep them looking great.

Written by Rebecca Green
Updated over a week ago

What is a Sprung core with foam and Dacron wrap filling?

What does a sprung core, foam and Dacron wrap filling look and why we use it in our sofas.

Written by Rebecca Green
Updated over a week ago

How to look after a Sprung Core with Dacron wrap filling

Find care advice and guidelines on how to maintain sprung core, foam and Dacron cushions, and keep them looking great.

Written by Rebecca Green
Updated over a week ago

What is a foam, fibre and feather filling?

What does a foam, feather and fibre filling look and why we use it in our sofas.

Written by Rebecca Green
Updated over a week ago

How to look after a foam, fibre & feather filling.

Find care advice and guidelines on how to maintain foam, fibre and feather cushions, and keep them looking great.

Written by Rebecca Green
Updated over a week ago

What is a foam and fibre topper filling?

What does a foam and fibre topper filling look like and why we use it in our sofas.

Written by Rebecca Green
Updated over a week ago

How to look after a foam and fibre topper filling

Find care advice and guidelines on how to maintain foam and fibre topper fillings, and keep them looking great.

Written by Rebecca Green
Updated over a week ago

What is a Feather filling?

What does a feather filling look and feel like and why we use it in the scatter cushions for our sofas.

Written by Rebecca Green
Updated over a week ago

Why are there marks on my leather?

Marks on your natural leather sofa are normal and no reason for concern.

Written by Rebecca Green
Updated over a week ago

Marks & characteristics of 100% natural leather

Learn all about the characteristics of natural leather, its unique markings and how to expect your natural leather sofa to age.

Written by Sebastian Brown
Updated over a week ago

Why is the leather pooled?

It's normal for leather to stretch and crease with use. Learn this simple technique to smooth your leather sofa.

Written by Rebecca Green
Updated over a week ago

What is aniline leather?

Learn about how aniline leather looks and feels, with general care advice to help maintain it.

Written by Sebastian Brown
Updated over a week ago

What is aniline leather & how to look after it?

Find out all about aniline leather, what to expect and how to look after it.

Written by Rebecca Green
Updated over a week ago

What is semi aniline leather?

Discover the characteristics of semi aniline leather, care advice and how to maintain your sofa.

Written by Sebastian Brown
Updated over a week ago

What is semi-aniline leather & how to look after it?

Find out all about semi-aniline leather, what to expect and how to look after it.

Written by Rebecca Green
Updated over a week ago

What is pigmented or protected leather?

Learn all about protected, pigmented leather, how it looks and general care requirements.

Written by Sebastian Brown
Updated over a week ago

What is pigmented leather & how to look after it?

Find out all about pigmented leather, what to expect and how to look after it.

Written by Rebecca Green
Updated over a week ago

Removing creases from your leather sofa

Keep your leather looking smooth and crease-free with this daily care technique

Written by Sebastian Brown
Updated over a week ago

How do you fix a tear in the leather?

Sofashield is the best way to protect your leather sofa against tears and other accidental damage.

Written by Rebecca Green
Updated over a week ago

How do I deal with scuffs on the leather?

Find out what to do in the event of an accidental scuff on your leather sofa.

Written by Rebecca Green
Updated over a week ago

What if the stitching on the leather has come loose?

Find out what to do if the stitching on your leather sofa has started to come loose.

Written by Rebecca Green
Updated over a week ago

Can dye transfer be removed from the leather?

How to deal with dye transfer on your leather sofa.

Written by Rebecca Green
Updated over a week ago

How do I use the leather care kit?

Find out how to use a care kit to clean marks and stains from your leather sofa.

Written by Rebecca Green
Updated over a week ago

What if I spill on my leather sofa?

Learn how to deal with a spill on your leather sofa.

Written by Sebastian Brown
Updated over a week ago

Cleaning and conditioning your leather sofa

Find out the best way to clean your leather sofa and how to use our care kits.

Written by Sebastian Brown
Updated over a week ago

How do I use the pull up & oiled leather care kit?

Find out how to use a care kit to clean marks and stains from your pull up or oiled leather sofa.

Written by Rebecca Green
Updated over a week ago

How to avoid watermarks when cleaning my leather sofa

Find out how to avoid watermarks when cleaning your leather sofa

Written by Maxine M
Updated over a week ago

How do you fix a tear in the fabric?

Sofashield is the best way to protect your fabric sofa against tears and other accidental damage.

Written by Rebecca Green
Updated over a week ago

What is Chenille fabric and how to look after it?

What are the benefits of chenille fabric and how should it be cared for?

Written by Rebecca Green
Updated over a week ago

What is woven mix fabric and how to look after it?

What are the benefits of woven mix fabric and how should it be cared for?

Written by Rebecca Green
Updated over a week ago

What is velvet fabric & how to look after it?

What is velvet fabric & how to look after it?

Written by Rebecca Green
Updated over a week ago

What is microfibre fabric & how to look after it?

What are the benefits of microfibre fabric and how should it be cared for?

Written by Rebecca Green
Updated over a week ago

What is Tweed fabric and how to look after it?

What are the benefits of Tweed fabric and how should it be cared for?

Written by Rebecca Green
Updated over a week ago

How do I use the care kit to clean the fabric?

Find out how to use a care kit to clean marks and stains from your fabric sofa.

Written by Rebecca Green
Updated over a week ago

How to avoid watermarks when cleaning my fabric sofa

Find out how to avoid watermarks after cleaning your fabric sofa

Written by Maxine M
Updated over a week ago

Why is the power recliner not working?

Find out what to check if your power recliner has stopped working.

Written by Rebecca Green
Updated over a week ago

Why am I tipping out when trying to close my power recliner?

Follow these simple tips if you are having trouble with your recliner tipping.

Written by Rebecca Green
Updated over a week ago

Why am I tipping out when trying to close my manual recliner?

Follow these simple tips if you are having trouble with your recliner tipping.

Written by Rebecca Green
Updated over a week ago

About Feather filled scatter cushions

Learn about feather filled scatter cushions and what makes them so cosy and comfortable.

Written by Rebecca Green
Updated over a week ago

About fibre filled scatter cushions

Learn about fibre filled scatter cushions and what makes them so cosy and comfortable.

Written by Rebecca Green
Updated over a week ago

About Feather/ fibre mix filled scatter cushions

Learn about feather and fibre filled scatter cushions and what makes them so cosy and comfortable.

Written by Rebecca Green
Updated over a week ago

Can I wash the covers of my scatter cushions?

Spilled or marked your scatter cushions? Find out how to clean the fabric.

Written by Rebecca Green
Updated over a week ago